Privacy Policy
By visiting Eshal Store’s Website or providing information through its associated customer service channels, you are agreeing to the practices outlined in this Privacy and Cookie Policy as well as our Website Terms and Conditions. Please be aware that our Privacy & Cookie Policy is periodically updated, and you are bound by the latest version of the policy found on our website. Hence, it’s your responsibility to regularly review our Privacy and Cookie Policy for any changes.
Information We Might Collect
We (Eshal Store and our authorized service providers) gather information you provide through the Website or any of our website customer service channels, including phone conversations and email communication. We and these service providers also gather information when you browse our website or from third parties authorized to share your information with us. Some of this information may be collected even if you aren’t a registered user or haven’t placed an order. This information may encompass:
- Contact and personal details such as name, delivery address, phone number (+971505127121), email address (info@eshalfze.com), billing and payment information, date of birth, gender, nationality, and gift recipient information.
- Website statistical information like your location, the URL you used to access the Eshal Store Website, your computer’s IP address and domain type, pages you visited, search terms you entered, and items you clicked on.
- Transactional information such as orders you made, purchased items, order dates and times, as well as abandoned orders or discarded items in your basket.
- Information from third parties like couriers, payment providers, or via the Loyalty Program.
- Data you provide through online or offline surveys, competitions, or product registrations.
Please note that we only collect full payment card details for transaction processing purposes, and they aren’t stored, sold, or accessed by our staff. Secure partners handle all card transactions to ensure your payment details remain safe.
When you provide a third party’s information to us, you confirm that you have their consent to do so.
Cookies
Eshal Store’s website employs first-party cookies and similar technologies that we can access during your future visits. We might also use third-party cookies. There are five cookie types:
- Website functionality cookies: These enable you to browse the Eshal Store Website and use features like shopping baskets.
- Website analytics cookies: We use these to analyze how customers use the Eshal Store Website, enhancing its functionality.
- Customer preference cookies: The Eshal Store Website remembers your preferences to personalize your experience.
- Targeting cookies or advertising cookies: These deliver relevant adverts and gauge advertising effectiveness.
- Third-party service provider cookies: Trusted partners place these cookies to improve your experience and prevent fraud.
By using Eshal Store’s website, you agree that these cookies can be placed on your device.
If you want to delete existing cookies, consult your browser’s support for instructions.
Please note that deleting our cookies might restrict access to certain parts of Eshal Store’s website.
How We Use Information
We (Eshal Store and/or the entities listed in the “Who may we share information with” section below) may use your information for purposes like:
- Fulfilling your orders and providing requested services.
- Verifying and processing financial transactions, including credit checks and fraud prevention.
- Assisting with customer service queries.
- Managing your account and enhancing your shopping experience.
- Analyzing data for improvement.
- Sending marketing communications, newsletters, or promotional info, unless you opt out.
- Enhancing our service and website.
- Protecting our rights and safety, and complying with laws.
We may offer a Live Chat feature, and we might record and store chat conversations for customer service purposes.
Sharing Information
We may share your information with:
- Our group of companies.
- Carefully selected third parties for pre-agreed reasons, including marketing.
- Service providers assisting with payment processing, technology, surveys, and more.
- Professional service providers like legal, audit, financial, and insurance advisors.
- Potential purchasers of Eshal Store’s business.
- Legal, regulatory, law enforcement, and government bodies.
- Gift recipients or warranty providers related to your order.
Contacting Us and Opting Out
If you have questions about this Privacy and Cookie Policy, contact us at +97142559952 or customerservice@eshalfze.com.
When registering, you can choose to receive marketing communications. You can unsubscribe from these communications at any time and update your preferences.
You may also rectify incorrect data in your online Account or directly amend certain information online.
Data Protection Measures
Data you provide is stored on secure servers, and payment transactions are encrypted. Safeguard your passwords. We have security measures to protect our technology infrastructure, but internet transmissions aren’t entirely secure.
Your data might be transferred and stored outside the UAE. By submitting your data, you acknowledge varying data protection laws. We require third parties to treat your data securely and confidentially.
Credit/debit card details and personally identifiable information won’t be shared.
The Website Policies and Terms & Conditions may change. Regularly review our sections for updates.
Some ads are delivered by third parties; their information practices aren’t covered here.